Measures concerning coronavirus (COVID-19)
You will have noticed that the impact of the coronavirus is increasing. Because we all work together in the food chain and want to guarantee the continuity of our services as much as possible, we have taken additional measures within Tolsma-Grisnich in line with the Dutch government policy. In this article we inform you about what this means for you as a Tolsma-Grisnich relationship.
Our service department remains available unchanged. We try as much as possible to find a telephone and / or online service solution for your technical failure. If this is not sufficient, a visit will be planned in consultation with you. Our technicians travel alone.
Our installation teams continue their work in good consultation with the planned installation visits and are all aware of the actions we take as Tolsma-Grisnich to reduce the risks to the minimum.
Where possible, the sales colleagues work from the office and can be reached by telephone unchanged. They will only visit customers after a telephone appointment. If there are matters that need to be discussed, this may also be possible by telephone, e-mail or WhatsApp.
The administration department continues to work from the office and is available there as well as the internal sales department.
Logistics will prepare and ship deliveries as best as possible. However, they will avoid personal contact as much as possible. One measure is that external logistics employees are no longer allowed to enter our premises. To date, there are no delivery issues and we are keeping a close eye on this.
We try to avoid visits to the offices of suppliers, representatives, customers, etc. as much as possible. All scheduled meetings and / or visits will be canceled until April 29, 2020.
We can imagine that many questions remain unanswered. Do not hesitate to contact your well-known Tolsma-Grisnich employee, this may be by e-mail, telephone or WhatsApp.
We follow the advice of RIVM (national authority) and the Dutch government as closely as possible. If there are important developments, we will anticipate them. We are 100 percent committed to limit the consequences for you and for Tolsma-Grisnich as much as possible.